Privacy Policy

Loha collects information needed to process orders, payments, delivery, customer support, fraud prevention, and legal compliance. This may include name, email, phone number, delivery address, order details, and payment status information.

Payment card details are handled by the selected hosted payment gateway. Loha does not store, sell, share, rent, or lease raw credit or debit card numbers or cardholder authentication data on its servers.

Card details entered on a payment gateway page are transmitted to that payment provider and are not passed to unrelated third parties by Loha. Payment status and transaction references may be retained for order reconciliation, refunds, fraud prevention, and legal compliance.

Customer data may be shared with payment providers, fulfillment partners, delivery providers, and professional advisers only where required to operate the service or comply with law. Loha does not sell customer personal information.

External links or third-party payment pages are governed by their own privacy policies. Customers should review those policies because Loha is not responsible for the privacy practices of external websites.

Customers may contact Loha to request access, correction, or deletion of personal information where applicable.